Customer Journey Maps – The what, why, when and how
Customer Journey Mapping is a tool used to define, then visualise the path a user takes as they engage with your organisation, product or service. …
User Experience
18 tools a UX consultant (and you!) can use to help your website succeed
There is almost always more than one way to solve a problem. This is especially true when it comes to user experience design. In this …
18 tools a UX consultant (and you!) can use to help your website succeed Read It
How to conduct user testing yourself (for free!)
This article was written for BoagWorld Usability testing doesn’t need to be time consuming or expensive. You can do it yourself, for free. In an …
How to do a card sorting exercise
This post was written for BoagWorld.com Card sorting is an invaluable tool in deciding site structure and visual hierarchy. In this post, we explore how to do …
Creating websites for older people
I was recently asked to design a website for an older-than-usual audience. Now, like many others, my 72-year-old father researches his handyman projects on YouTube …
Creating User Personas prior to a website redesign.
What is a User Persona? Definition: User Persona is a hypothetical archetype of an actual user profile according to their expectations, needs, goals, and observed …
How to conduct a UX Workshop before a website redesign.
This post was originally written for BoagWorld.com One of the first steps towards creating a human-centered website is to conduct a User Experience (UX) workshop …
How to conduct a UX Workshop before a website redesign. Read It
What is UX design and why should I care?
UX Design: A definition I think it’s fair to say that a true definition of UX Design is still in the making. Here’s one of …