User Research 101
How to get to know your customers (users) before you redesign your website. When I start working with a new client and I talk about …
User Experience
Cognitive load: How do you avoid information overload on your website?
In a world where information overload is a real problem, how can your organisation cut through? How can we help people learn about what you …
Cognitive load: How do you avoid information overload on your website? Read It
Inclusive Design & Website Accessibility – 5 easy fixes
It’s estimated that 1 in 5 Australians have a disability, so by not considering accessibility measures on your website / in digital products, you could …
Inclusive Design & Website Accessibility – 5 easy fixes Read It
Customer Journey Maps – The what, why, when and how
Customer Journey Mapping is a tool used to define, then visualise the path a user takes as they engage with your organisation, product or service. …
18 tools a UX consultant (and you!) can use to help your website succeed
There is almost always more than one way to solve a problem. This is especially true when it comes to user experience design. In this …
18 tools a UX consultant (and you!) can use to help your website succeed Read It
How to conduct user testing yourself (for free!)
This article was written for BoagWorld Usability testing doesn’t need to be time consuming or expensive. You can do it yourself, for free. In an …
How to do a card sorting exercise
This post was written for BoagWorld.com Card sorting is an invaluable tool in deciding site structure and visual hierarchy. In this post, we explore how to do …
Creating websites for older people
I was recently asked to design a website for an older-than-usual audience. Now, like many others, my 72-year-old father researches his handyman projects on YouTube …
Creating User Personas prior to a website redesign.
What is a User Persona? Definition: User Persona is a hypothetical archetype of an actual user profile according to their expectations, needs, goals, and observed …
How to conduct a UX Workshop before a website redesign.
This post was originally written for BoagWorld.com One of the first steps towards creating a human-centered website is to conduct a User Experience (UX) workshop …
How to conduct a UX Workshop before a website redesign. Read It
What is UX design and why should I care?
UX Design: A definition I think it’s fair to say that a true definition of UX Design is still in the making. Here’s one of …