User Research 101
How to get to know your customers (users) before you redesign your website. When I start working with a new client and I talk about …
Cognitive load: How do you avoid information overload on your website?
In a world where information overload is a real problem, how can your organisation cut through? How can we help people learn about what you …
Cognitive load: How do you avoid information overload on your website? Read It
Inclusive Design & Website Accessibility – 5 easy fixes
It’s estimated that 1 in 5 Australians have a disability, so by not considering accessibility measures on your website / in digital products, you could …
Inclusive Design & Website Accessibility – 5 easy fixes Read It
Customer Journey Maps – The what, why, when and how
Customer Journey Mapping is a tool used to define, then visualise the path a user takes as they engage with your organisation, product or service. …
What kind of imagery should I use on my website?
Be it the words on the page or visual elements, content is still king. In this article, we will help you reconsider the visual elements …
18 tools a UX consultant (and you!) can use to help your website succeed
There is almost always more than one way to solve a problem. This is especially true when it comes to user experience design. In this …
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How to conduct user testing yourself (for free!)
This article was written for BoagWorld Usability testing doesn’t need to be time consuming or expensive. You can do it yourself, for free. In an …
How to do a card sorting exercise
This post was written for BoagWorld.com Card sorting is an invaluable tool in deciding site structure and visual hierarchy. In this post, we explore how to do …
Creating websites for older people
I was recently asked to design a website for an older-than-usual audience. Now, like many others, my 72-year-old father researches his handyman projects on YouTube …
Creating User Personas prior to a website redesign.
What is a User Persona? Definition: User Persona is a hypothetical archetype of an actual user profile according to their expectations, needs, goals, and observed …
How to conduct a UX Workshop before a website redesign.
This post was originally written for BoagWorld.com One of the first steps towards creating a human-centered website is to conduct a User Experience (UX) workshop …
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How to set up a simple email automation sequence in MailChimp.
If someone signs up for your newsletter, or completes any of the forms on your website for that matter, it’s a good practice to redirect …
How to set up a simple email automation sequence in MailChimp. Read It
What is UX design and why should I care?
UX Design: A definition I think it’s fair to say that a true definition of UX Design is still in the making. Here’s one of …
Buyer beware – Don’t buy a website before you read this.
I have seen a couple of rants on LinkedIn recently from fellow digital agencies or freelancers who have been approached by business owners in need …
Buyer beware – Don’t buy a website before you read this. Read It
How do you know what to write about on your website?
Whether you’re rebuilding, tweaking or starting from scratch, you may be wondering how to work out what to write about on your website? In theory, …
How do you know what to write about on your website? Read It
How to write the perfect about page
Why is an about page so important? Your about page is your chance to shine, to talk about you (which you should most definitely avoid …
How to stop your WordPress site getting hacked.
It’s your worst nightmare. All of a sudden, the phone stops ringing, but you don’t know why. Then you realise, it’s not that your customers …
Writing website content for SEO
Writing website content sounds easy enough. So easy that many of our clients try to write it themselves. And why not? It’s quite possible that …
Are these website mistakes costing your business?
Whether your website is relatively new or its a 90’s throwback, it’s good to review it periodically and check that you’re not missing out on …
A beginners guide to Google Analytics
I could spend a week telling you all about the wonders of Google Analytics, but this is a beginners guide to Google Analytics. If big …